Director, Long Term Services and Support (LTSS)


Reporting to the VP, Family, Home and Community (FHC) in the Public Policy Institute (PPI), the Director, Long Term Services and Supports (LTSS) is a senior level professional with extensive policy development and research experience in the area of LTSS who oversees PPI activities related to LTSS including Home and Community-Based Services, Older Americans Act Services, Nursing Home Care, Managed LTSS, and LTSS Financing, including Medicaid LTSS.

This leader manages a team of senior subject matter experts and, in collaboration with the VP of FHC and key internal stakeholders, leads the team in setting the strategic agenda for PPI’s work in the above issues, ensuring alignment with Enterprise priorities and goals. Team activities include complex and diverse policy analysis, solution development and thought leader outreach.

As a leadership team member on FHC team, works collaboratively with the Director of Caregiving supporting the VP in management of overall FHC team, including strategic planning.

As a subject matter expert (SME), presents, writes, and represents PPI and AARP at high-level internal and external meetings as a recognized thought leader in area of expertise and advances Enterprise-priorities in partnership with other business units across AARP, leading where appropriate.


  • Leveraging a strong understanding and deep knowledge of LTSS, leads team by providing strategic direction and thought leadership on the relevant issues, building a multi-year policy research agenda and prioritizing activities of the team to reflect PPI and AARP goals and vision. Related activities include ensuring a strong team with subject matter expertise on key issues, supporting internal business units, including those in state offices.
  • Supports the Enterprise goals in protecting and strengthening Medicaid LTSS, assisting the Director of Health and Federal Programs in the Heath Security team on Medicaid issues. Advises AARP leadership as requested on state and federal health program & LTSS policy issues and leads cross-enterprise initiatives where appropriate, including workgroups and strategy development.
  • Manages team members to encourage expansive thinking, to be inclusive in approach, and solutions-focused. Includes ensuring team capacity to provide subject matter expertise and strategic policy guidance on key Enterprise issues, including those relevant to state offices.
  • Supports team members to transition from subject matter experts to thought leaders by providing mentorship, offering direction, and identifying opportunities.
  • Ensures team products (research or policy papers, convenings, and other products) meet established quality standards and stated expectations.
  • Manages budgetary resources to enable the team to execute and meet PPI and AARP’s strategic objectives and meet budgetary goals.
  • Works collaboratively within and across teams within PPI, including the Caregiving group within the FHC Team, the Health Security Team’s Director of State and Federal Health Programs who oversees overall Medicaid policy development and research, across PRI, as well as with other AARP business units, including participating or leading cross-team or cross-enterprise initiatives.
  • Builds strategic relationships with internal colleagues and navigates complex environment to achieve results.
  • Builds partnerships with external organizations and key influencers to raise visibility, scale, and maximize impact of PPI solutions.
  • Represents AARP at high impact external engagements, including external speaking engagements, advisory committee participation, conferences or other relevant convenings to advance AARP’s priorities and articulate a person- and family-centered perspective.
  • Provides change leadership through clear articulation of AARP’s and PPI’s strategic goals and the opportunities for each individual within the team to align performance for success.
  • Demonstrates AARP values and leadership competencies in all interactions.
  • Manages team to prescribed standards of excellence.


  • Master’s degree or equivalent in Gerontology, Public Policy, Political Science, Economics, Social Sciences, or a related discipline and 10+ years of relevant and progressively responsible experience in government, the private sector, or a non-profit organization engaged in policy and/or research initiatives, or equivalent combination of training and experience related to the duties of the position. Advanced degree, Juris Doctorate or Ph.D. preferred.   Demonstrated knowledge of LTSS issues including financing, home and community-based services, and an in-depth working knowledge of Medicaid LTSS issues required.
  • Demonstrated ability to work effectively in a team environment, including building strategic partnerships with colleagues across AARP, including state offices to advance AARP's policy goals.
  • Demonstrated strategic thinking and planning skills and the ability to communicate strategic plans to the team and to others.
  • Minimum of 5+ years managing a diverse team of professionals, with demonstrated success in managing teams for results, and in mentoring and developing team members. Comfortable managing as well as executing projects as required.
  • Demonstrated ability to work and collaborate effectively in a team environment, including building strategic partnerships with internal and external colleagues to advance stated policy goals. Demonstrated experience successfully navigating a large, complex environment is highly desirable. 
  • Excellent oral and written skills, including an ability to communicate complex policy ideas and analyses to a broad and diverse audience
  • Demonstrated ability to communicate with audiences using different forms of communication (e.g. written, oral, print/broadcast media, and digital/social media).
  • Ability to develop, manage and oversee budgets with accuracy and precision.
  • Proven ability to manage effectively in a matrix environment, contribute to cross-functional efforts, and collaborate across business units in a complex organization.
AARP, Public Policy Institute
Date Posted: 
Friday, June 12, 2020
Date Closing: 
Wednesday, September 30, 2020
Full or Part Time: 
Full Time