Director of Protective Services and Financial Resources

Position Responsibility:

The Director of Protective Services and Financial Resources  is responsible for the overall operations, administration and development of the ESMV programs to effectively address issues of older adult abuse, neglect, financial exploitation and self-neglect of elders in the community, in compliance with standards set by the Executive Office of Elder Affairs, Social Security and all other relevant guiding bodies.

Essential Functions: 

Protective Services:

  • Manage all Protective Services program functions, assuring compliance with regulatory requirements of the Executive Office of Elder Affairs.
  • Provide clinical supervision for Protective Services Assistant Director and Financial Resources Manager
  • Conduct weekly group supervision meetings with PS Supervisors and Financial Resources manager, including individual case reviews for investigation and service planning, compliance with EOEA regulations and addressing issues related to the overall functioning of the PS process
  • Conduct bi-weekly Protective Services Team meetings for educating staff regarding agency and EOEA policies and staff culture development
  • Run APS reports as required by EOEA and analyze Protective Services trends monthly report to ensure regulatory compliance and program efficiency, submit to EOEA as required
  • Manage monthly Quality Audits of PS workers and Supervisors, addressing any individual performance issues identified through the audits
  • Collaborate with QA Manager to track trends and address any compliance or efficiency concerns monthly
  • Participate in EOEA monthly Protective Service Regional meetings
  • Collaborate with EOEA and other Massachusetts Protective Services Programs to facilitate best practices and adherence to regulations.
  • Provide Protective Services trainings to community groups in accordance with EOEA contract
  • Develop and enhance community visibility and rapport with service providers in the older adult channels, including Councils on Aging, housings, homeless shelters and community coalitions such as NS REACT and TRIAD
  • Participate in agency Senior Management meetings and high-risk meetings, representing the Protective Services and Financial risk management services as needed for consumers

Financial Resources:

  • Review processes for enhancement, such as debit card options and other programs as identified by Massachusetts Money Management Program Manager
  • Monitor and review Money Management audits
  • Participate in quarterly Money Management volunteer meetings and trainings
  • Develop strategies and activities for Money Management volunteer recruitment
  • Work with Community Programs to develop funding sources and opportunities for the program
  • Assist as needed in Social Security audit process for Representative Payee Program


Conduct timely performance reviews of assigned staff

Develop Annual Operating Plan and long term strategic planning for PS and FRS

Other duties as assigned.



  • Advanced Social work license required, LICSW or LICSW-eligible
  • Five years experience in crisis work, preferably with older adults. Experience in a Protective Services position preferred
  • Good verbal, written communication, conflict resolution, negotiation, and public speaking skills  
  • Experience in program development and program management
  • Experience in program quality management, budget preparation and staff development
  • Competency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams

Click here to apply.

Elder Services of the Merrimack Valley, Inc.
Date Posted: 
Monday, August 23, 2021
Date Closing: 
Thursday, September 30, 2021
Contact Name: 
Katrina Waugh
Contact Email, Phone, or Address:
Full or Part Time: 
Full Time