Discussion Paper: Redefining Quality: Participant-Directed Services

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Article Publication Date: 
3/31/2008
Summary: 
This paper explores the various participant-direction models, existing quality management strategies, and the potential for change that allows participant-directed quality management systems to remain true to the core values they were founded upon. Participant-directed programs face unique challenges in meeting federal requirements while remaining faithful to the principles of participant-direction. Well-defined roles and responsibilities are essential and will directly influence the design.
Article Author: 
McGaffigan, Erin
Types/Tools: 
Sources: 
Rutgers/NASHP
Programs/Initiatives: 
N/A
Keywords: 
Human Services
level of care; home visits and surveys; support broker involvement; grievance procedures; incident management; appeals procedures; systems designs; financial accountability

Contact

Nirvana Huhtala Petlick
npetlick@ifh.rutgers.edu

Short URL: http://www.advancingstates.org/node/51536