Case Management Client Satisfaction Survey Project: Final Report and Recommendations

Medicaid clients and advocates have stressed the importance of case management services to ensure that clients have access to supports, choice among providers and services to meet their needs. Quality became a primary topic of discussion for the Quality for Equality (Q4E) Committee. The Q4E identified concerns regarding the process by which the Department and case management agencies incorporate client input into quality improvement initiatives. Review the Q4E’s final report and recommendations.