SPD Consumer Survey: Survey Development and Field Test Report
Article Publication Date
Summary
The Oregon Dept. of Human Services, Division of Seniors and People with Disabilities (SPD) contracted with Human Service Research Institute to develop a consumer survey exploring the satisfaction of people served by SPD in-home Waiver programs (seniors, people with physical and developmental disabilities). The project team worked collaboratively with SPD staff and Stakeholder Group to develop a survey instrument and process that adequately addresses the interests and concerns of all involved.
Topics
Types/Tools
Sources
Programs/Initiatives
States
Keywords
consumer satisfaction; quality assurance; improvement; quality; field test; mail surveys; face-to-face; prioritization scores; consent form; feedback form;
Contact
Julie
Murphy
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Murphy@hsri.org