Support Brokerage in the Real Choice Pilot: An Analysis of Experiences and Perceptions of Consumer-Directed Agencies’ Staff
Article Publication Date
Summary
This paper focuses on the experiences and perceptions of community liaisons and the managers of Consumer-Directed Agencies (managers) who participated in the Massachusetts Real Choice Pilot. The experiences of the Real Choice community liaisons and managers provide insight relevant for the larger implementation of the support brokerage component for an Independence Plus option that will be available within the Massachusetts Community First waiver.
Types/Tools
Populations
Sources
Massachusetts- Center for Health Policy and Research
Programs/Initiatives
Keywords
employing and managing direct workers; empowered consumers; self-direction and empowerment; spending plans; budgets; perceiving strengths; sustaining hope; supporting expanded participant choice; choices disallowed; role of manager; community liaison; CLs; support brokerage agencies; self-direct; counseling; community liaison
Contact
Brianna
Robuccio
Center for Health Policy & Research
Commonwealth Medicine, UMASS Medical School
NULL
Brianna.Robuccio@umassmed.edu
Phone
508-856-8575