The Office of the Long-Term Care Ombudsman (OLTCO) is recruiting for a permanent Long-Term Care Ombudsman position located in Anchorage. Established in the federal Older Americans Act, and under general direction of the Alaska Mental Health Trust Authority, the Long Term Care Ombudsman is responsible for the statewide Long Term Care Ombudsman program, which identifies, investigates and resolves complaints relating to seniors in nursing and assisted living homes.
The Ombudsman works with community partners to ensure that the interests of residents in long-term care facilities and older Alaskans are represented to governmental agencies and policy-makers. This includes analyzing and commenting on changes to federal, state, and local laws, regulations, and other government policies that pertain to the health, safety, welfare, and rights of residents living in long-term care facilities.
- Demonstrated strong commitment to helping vulnerable older Alaskans;
- Knowledge of or experience in long-term services and supports or other direct services for older persons or individuals with disabilities;
- Experience managing a program, including establishing work plans and performance measures, implementing program priorities, and supervising professional staff;
- Experience developing and managing a program budget;
- Experience with systems advocacy including consumer-oriented advocacy, public policy, legislative advocacy, or community organizing; Knowledge of federal and state government statutes and regulatory processes relating to seniors, long-term care facilities and public benefits;
- Demonstrated skill with successful negotiation, mediation and advocacy for the resolution of complaints and complex problems in provision of services;
- Excellent written and verbal communication skills, including demonstrated proficiency in Microsoft Word, Excel, Publisher, and Power Point; and
- Experience working with media outlets and providing public education presentations.