Quality Assurance
and Quality Improvement in Home and Community Based Services
Name of Grantee
New
York State Department of Health, Office of Medicaid Management
Title of Grant
Type of Grant
Quality
Assurance and Quality Improvement in Home and Community Based Services
Amount of Grant
$495,811
Year Original Funding
Received
2003
Expected Completion Date
September
2007
Cynthia Schaffhausen, Acting Director
Division of Consumer & Local District Relations
518-474-5271
cxs05@health.state.ny.us
Charlotte Mason, Project Coordinator
Division of Consumer & Local District Relations
One Commerce Plaza, Room 826
518-474-5271
cmm24@health.state.ny.us
To be determined by an RFA process in first
year of the grant.
Participants in the State's Traumatic Brain Injury
(TBI) waiver program and in the Long-Term Home Health Care Program (LTHHCP),
which provides services at home to elderly persons and individuals of all ages
with disabilities.
This project will ensure participants' health and
safety and will create enduring systems change in the waiver programs' QA/QI
processes. The systems developed from this project will include the functions
of discovery, remediation, and continuous improvement of the quality of
services provided to waiver participants in the target populations.
The project will establish a QA/QI Board to
address a number of quality issues related to the TBI waiver, including
evaluating the current QA/QI program and making recommendations for changes.
Information will be gathered in statewide forums, which will include
participants, family members, providers, and other interested parties.
Depending on the results of this Board's work, the project will also create a
QA/QI Board for the LTHHCP.
This grant will allow the State to contract with
an entity to administer the Participant Experience Survey to LTHHCP
participants. The results of this survey will be analyzed, providing an
independent source of information about participant satisfaction. The
information collected will allow the Department to accomplish two goals: (1) to
share the results of the survey with local districts, providers, and
participants so that they will learn from best practices or jointly take action
to correct specific issues that have been identified; and (2) to pursue systemwide changes that affect the total waiver population.
Finally, the project will develop a QA/QI database
for use initially with the TBI waiver and, ultimately, with the LTHHCP. This
database will capture data on participant demographics, provider information,
participant satisfaction, and incidents reported. This information will be used
to generate reports showing where quality improvement is needed, and
identifying best practices to be used as models.