2003 Research and Demonstration Grants Quality Assurance and Quality Improvement in Home and Community Based Services
Betty Rice, Project Director
5184749138
brr02@health.state.ny.us
Doreen Sharp, Project Coordinator
Division of Consumer & Local District Relations
One Commerce Plaza, Room 724
Albany, NY 12260
5184746580
dxs04@health.state.ny.us
Subcontractor(s)
To be determined by an RFA process in first year of the grant.
Participants in the State's Traumatic Brain Injury (TBI) waiver program and in the Long-Term Home Health Care Program (LTHHCP), which provides services at home to elderly persons and individuals of all ages with disabilities.
This project will assure participants' health and safety and will create enduring systems change in the waiver programs' QA/QI processes. The systems developed from this project will include the functions of discovery, remediation, and continuous improvement of the quality of services provided to waiver participants in the target populations.
The project will establish a QA/QI Board to address a number of quality issues related to the TBI waiver, including evaluating the current QA/QI program and making recommendations for changes. Information will be gathered in statewide forums, which will include participants, family members, providers, and other interested parties. Depending on the results of this Board's work, the project will also create a QA/QI Board for the Long-Term Home Health Care Program (LTHHCP).
This grant will allow the state to contract with an entity to administer the Participant Experience Survey to LTHHCP participants. The results of this survey will be analyzed, providing an independent source of information about participant satisfaction. The information collected will allow the Department to accomplish two goals: (1) to share the results of the survey with local districts, providers, and participants so that they will learn from best practices or jointly take action to correct specific issues that have been identified; and (2) to pursue system-wide changes that affect the total waiver population.
Finally, the project will develop a QA/QI database, for use initially with the TBI waiver and, ultimately, with the Long-Term Home Health Care Program. This database will capture data on participant demographics, provider information, participant satisfaction, and incidents reported. This information will be used to generate reports showing where quality improvement is needed, and identifying best practices to be used as models.