Quality Assurance and Quality Improvement in Home and Community Based Services

OREGON

Grant Information


Name of Grantee

Oregon Department of Human Services, Seniors and People with Disabilities (SPD)

Title of Grant

Oregon's Quality Assurance and Quality Improvement Project

Type of Grant

Quality Assurance and Quality Improvement in Home and Community Based Services

Amount of Grant

$455,113

Year Original Funding Received

2003

Contact Information


DeAnna Hartwig
CMS Waiver and Federal Reporting Manager
500 Summer Street NE, E-02
Salem, OR 97301–1073
503–947–1180
deanna.j.hartwig@state.or.us

Subcontractor(s)

Human Services Research Institute

Target Population(s)


Persons of all ages with disabilities.

Goals


  • Develop a systemwide data collection and reporting system for health, safety, risk management, and consumer satisfaction, which permits trend analysis and system evaluation.
  • Train key program staff, consumers, service providers, and other stakeholders statewide on the tools, procedures, and processes developed.
  • Develop a detailed project sustainability plan that assures continuity and ongoing improvement of the systems/practices initiated.

Activities


  • Develop and support a process for consumers and stakeholders provide input to and oversight of the project.
  • Develop critical tools and implementation procedures for assuring health, safety, and risk management of individuals receiving in-home supports from SPD.
  • Assess integration possibilities for existing SPD information systems or recommend the creation of new information systems.
  • Train field and technical staff, SPD consumers/stakeholders, and service providers to use the tools and implement the procedures developed.
  • Develop the necessary curriculum, training protocols, and formats, and conduct the training.
  • Develop and approve a sustainability plan.

Abstract


Over 36 months, the Oregon Department of Human Services, Seniors and People with Disabilities (SPD), proposes to develop an improved and balanced approach to quality assurance and quality improvement for in-home, long-term care services delivered to persons who are aged, physically disabled, or developmentally disabled. The top priority is to improve the systems that help assure individual health and safety, and address issues related to individual risk management.

This project addresses four quality assurance/quality improvement functions: design, discovery, remediation, and systems improvement. The project will produce more reliable, accurate, consistent, and useful information regarding health and safety matters. This information will be used for quality assurance purposes at the county, regional, and state levels, and also to assure an effective system is in place to respond to critical incidents/events at the individual plan level as they occur.

The project will also focus on remediation and systems improvements as better and more consolidated information becomes available. The plan for sustainability will address activities for continuing key grant-initiated activities and also prioritize the continual refinement of the remediation and systems improvement functions.

As a result of grant activities, by 2006, SPD will have developed the written tools and procedures, and conducted the training, needed to achieve and sustain an improvement in the quality of community-integrated services.