| Data Analysis Report: Assessment of Services Coordination for Persons with Disabilities in Massachusetts |
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| Quality Services Review Presentation |
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| Measuring Consumer Outcomes and Satisfaction in California: Identifying a Survey to Provide a Foundation for Quality Management |
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| Systems Change Grants Presentations: Massachusetts 2001 Real Choice & 2003 Independence Plus |
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| Critical Incident Reports: Massachusetts |
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| Massachusetts Real Choice Presents: Consumer Involvement Strategies |
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| Consumer Involvement: Lessons Learned |
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| Clarification of Roles and Responsibilities of Existing Aging Network Providers Participating in the Nursing Home Transition Process |
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| Advocating Through Letter Writing |
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| Personal Care Assistance 40 Hour Training: Appendices |
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