Request for Proposals: 2025-2028 National Benefits Helpline & Screening Service
Article Publication Date
Summary
The National Council on Aging (NCOA) is requesting proposals for a contracting organization to run a National Benefits Helpline and Screening Service.
NCOA’s network of Benefits Enrollment Centers (BECs) work in states and territories to provide person-centered assistance to help low-income older adults and persons with disabilities screen for and enroll in all the programs they may be eligible for. However, the BEC network does not cover all communities throughout the country, and the National Benefits Helpline and Screening Service aims to fill this gap.
The focus of this contract is to supplement the assistance offered through NCOA’s online consumer screening tool BenefitsCheckUp and network of Benefits Enrollment Centers by providing a national, toll-free helpline and online chat assistance to provide older adults and caregivers with benefits information, referrals, and screening. NCOA seeks to award one contract to a qualified vendor for a 31-month period between February 1, 2026, and August 31, 2028.
NCOA is requesting letters of intent from applicants to be submitted by Wednesday, November 5, at 5:00 p.m. Complete proposals are due on Tuesday, November 25, by 5:00 p.m.
NCOA’s network of Benefits Enrollment Centers (BECs) work in states and territories to provide person-centered assistance to help low-income older adults and persons with disabilities screen for and enroll in all the programs they may be eligible for. However, the BEC network does not cover all communities throughout the country, and the National Benefits Helpline and Screening Service aims to fill this gap.
The focus of this contract is to supplement the assistance offered through NCOA’s online consumer screening tool BenefitsCheckUp and network of Benefits Enrollment Centers by providing a national, toll-free helpline and online chat assistance to provide older adults and caregivers with benefits information, referrals, and screening. NCOA seeks to award one contract to a qualified vendor for a 31-month period between February 1, 2026, and August 31, 2028.
NCOA is requesting letters of intent from applicants to be submitted by Wednesday, November 5, at 5:00 p.m. Complete proposals are due on Tuesday, November 25, by 5:00 p.m.