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State Long-Term Care Ombudsman Program: 2019 Revised Primer for State Agencies

This updated primer explains key provisions of the Ombudsman rule. It highlights promising practices for coordination between State Agencies and the State Long-Term Care Ombudsman Program in long-term services and supports. The report was co-authored with the National Consumer Voice for Quality Long-Term Care, who serves as a partner in the Administration for Community Living funded National Long-Term Care Ombudsman Resource Center (NORC).

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