ADvancing States Publications & Webinars

Title Summary
I&R/A Information Technology Systems: Findings from State Aging and Disability Agencies This issue brief explores software systems that state aging and disability agencies use for resource databases and for client tracking, case management, and reporting. Data and findings are drawn from ADvancing States’ 2018 National Survey of Aging and Disability Information & Referral/Assistance (I&R/A) Agencies. This issue brief highlights responses from state agencies on aging and disability, though in some instances, data from all survey respondents is shared for comparison purposes.
Essentials of Critical Incident Management Webinar States operating Medicaid waiver programs are required to safeguard consumers against critical incidents such as abuse, neglect, exploitation, and unexplained death. Yet there is no federally defined term for “critical incident.” This webinar explores what constitutes a critical incident, and the steps your agency should take to protect your citizens from harm and your state from liability.
The Value of Pursuing Medicare-Medicaid Integration for Medicaid Agencies This report is the fourth in a series of publications from the MLTSS Institute, which was established in 2016 to drive improvements in key MLTSS policy areas, facilitate sharing and learning among states, and provide direct and intensive technical assistance to states and health plans. This issue brief focuses on delivering effective care to individuals eligible for both Medicare and Medicaid and aims to lay out the case for state Medicaid agencies to invest in integrated care programs.
HCBS Conference 2019- Presentations The Home and Community Based Services (HCBS) Conference is hosted annually by ADvancing States (formerly known as NASUAD). This event highlights best practices from across the country in home and community-based services. The conference includes federal, state, and local policymakers as well as those who administer, manage, and deliver waiver and other HCBS programs. This link contains all of the slide presentations from the 2019 HCBS Conference.
Medicare in America: Coverage and Costs for Low-Income Beneficiaries This infographic provides information on coverage and costs for low-income Medicare beneficiaries. The resource describes people on Medicare, financial needs among beneficiaries, programs supporting low-income beneficiaries, and ways to improve access.
Complex Needs and Growing Roles: The Changing Nature of Information and Referral/Assistance A project of ADvancing States and NCIL, this report shares information on a range of issues – including services and referrals, technology and social media, partnerships and systems, quality assurance, training and certification, and sustainability – from the perspectives of I&R/A professionals in state agencies on aging and disability, Area Agencies on Aging, Centers for Independent Living, Aging and Disability Resource Centers, No Wrong Door systems, and other non-profit human service organizations.
Area Plans: Build Accountability Into the Process During this webinar, J. Blake Lanier, from the Georgia Department of Human Services Division of Aging Services, presented a step-by-step approach to manage an AAA network with a focus on goals, outcomes, and accountability.
Information and Referral/Assistance’s (I&R/A) Role in Connecting Clients to Benefits This brief is a summary of survey results related to aging and disability agencies and I&R/A specialists' role in connecting individuals with public benefits. It provides an opportunity to learn about benefits screening, assistance, and outreach within aging and disability networks.
State Long-Term Care Ombudsman Program: 2019 Revised Primer for State Agencies This updated primer explains key provisions of the Ombudsman rule. It highlights promising practices for coordination between State Agencies and the State Long-Term Care Ombudsman Program in long-term services and supports. The report was co-authored with the National Consumer Voice for Quality Long-Term Care, who serves as a partner in the Administration for Community Living funded National Long-Term Care Ombudsman Resource Center (NORC).
Directory of ACL National Resource Centers This directory is a useful tool that lists all of the current ACL National Resource Centers. It includes a a brief summary of each center as well as key contact information for the center. The directory was last updated on April 30, 2019.

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