I&R/A Webinars

Woman on phone

The I&R Support Center hosts webinars on a regular basis with I&R Specialists concerning topics of interest to those who work in the field of aging and disability Information and Referral/Assistance. Webinars are recorded and are available for on-demand viewing at no cost on ADvancing States IQ, our online learning center. Webinar presentations and any handouts are available with the webinar recordings. If you are new to ADvancing States IQ, simply create an account for yourself to access recorded webinars. See the table below for available webinars; search functions allow you to find webinars by keyword, content category, or year. Click the title of the webinar to access the recording and materials on IQ. 

Information on upcoming webinars is disseminated through the I&R Center’s distribution list; to join, please click here


I&R Webinars

Title Description Date
SLTCOP for I&R/a Professionals

Understanding the Long-Term Care Ombudsman program (LTCOP) is important for Information and Referral/Assistance professionals. This webinar explores the role and responsibilities of the LTCOP. The Ombudsman program serves as an advocate for residents of nursing homes and residential care communities. At the end, participants will know when it's appropriate to refer callers to the LTCOP and what kind of assistance the caller can expect to receive. 

IQ Category: Preventing Abuse and Exploitation

February 6, 2024
Certification for I&R/A Specialists in Aging/Disabilities (CRS-A/D) Training

This training provides an overview of key competencies needed for aging and disability I&R/A professionals and provides preparation for the AIRS Certification exam for Community Resource Specialists in Aging/Disabilities (CRS-A/D). Supplemental Resources:

  1. CRS-AD Training - Presentation
  2. I&R Training Resource Communication Examples for I&R Process
  3. CRS-AD PPT Activity #2 Empathetic Statements
  4. CRS-AD PPT Activity #4 One-page Profile
  5. In Case of Crisis, and I Don’t Know What to Say Reference Sheet
  6. HCBS Programs and Services Packet 2021
  7. Disability for IR Specialists Programs and Services Packet
December 6, 2023
More Calls, Increased Needs: Trends and Developments in I&R/A Services

Join the National I&R Support Center and our partner, the National Council on Independent Living, for a presentation on key trends and developments in Information & Referral/Assistance services. This webinar draws on findings from the 2023 Aging and Disability I&R/A National Survey. This comprehensive survey explored the landscape of I&R/A services in areas such as staffing, referrals and unmet needs, partnerships, standards, training, and more.  

IQ Category: Consumer Access to Services

November 8, 2023
Words Matter: Advancing Language that Reframes Aging

Communication is at the heart of Information and Referral. I&R professionals communicate with individuals, families, and community members every day. I&R specialists know the power of words. Join this webinar to learn about Reframing Aging and communication practices that advance age-inclusive language. Reframing aging promotes aging as a part of the human experience that engages all of us.

IQ Category: Community Integration

October 11, 2023
Medicare Basics for I&R Professionals

View this webinar on Medicare to build or refresh your understanding of key components of the Medicare program! This webinar covers Medicare basics including eligibility, services, coverage options, cost assistance programs, and cost-sharing/coordination with Medicaid. The webinar also addresses Medicare counseling through the State Health Insurance Assistance Program.

IQ Category: Medicaid, Medicare and Health Care Coverage

September 18, 2023
On the Front Lines of Health Care Fraud with the Senior Medicare Patrol

Medicare-related fraud can harm the health, finances, and wellbeing of beneficiaries. While a long-standing challenge, the pandemic, and now the unwinding of Medicaid continuous coverage, are fertile ground for fraud and scams. Join this webinar to learn about the Senior Medicare Program (SMP) and its mission to prevent, detect, and report health care fraud affecting Medicare. The presentation will include common and emerging fraud trends including medical identity theft and COVID fraud, and educational products created by the SMP to protect the public. Attendees will also learn about the SMP’s groundbreaking effort over a three-year period to detect, analyze, and report COVID fraud to assist multi-agency law enforcement task forces across the nation.

IQ Category: Preventing Abuse and Exploitation

June 6, 2023
You, Me, and All of Us: Social Connection Across the Lifespan

Many information and referral programs hear from callers who are lonely or socially isolated. Whether frequent callers or individuals reaching out for the first time, I&R programs are often a point of connection for people experiencing social disconnection. Join this webinar to gain greater insight into key trends on the issues of social isolation and loneliness. Learn about the Systems Approach of Cross-sector Integration and Action across the Lifespan (SOCIAL) Framework and how this model addresses critical intersections that impact social connections. Come away with ideas and possible strategies for your community. This webinar will also highlight a national initiative to leverage collective efforts, resources, and activities to increase social connections in the U.S.

IQ Category: Community Integration

April 26, 2023