I&R/A Webinars

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The I&R Support Center hosts webinars on a regular basis with I&R Specialists concerning topics of interest to those who work in the field of aging and disability Information and Referral/Assistance. Webinars are recorded and are available for on-demand viewing at no cost on ADvancing States IQ, our online learning center. Webinar presentations and any handouts are available with the webinar recordings. If you are new to ADvancing States IQ, simply create an account for yourself to access recorded webinars. See the table below for available webinars; search functions allow you to find webinars by keyword, content category, or year. Click the title of the webinar to access the recording and materials on IQ.

Information on upcoming webinars is disseminated through the I&R Center’s distribution list; to join, please click here.

I&R Webinars

Title	Description	Date
On the Front Lines of Health Care Fraud with the Senior Medicare Patrol	Medicare-related fraud can harm the health, finances, and wellbeing of beneficiaries. While a long-standing challenge, the pandemic, and now the unwinding of Medicaid continuous coverage, are fertile ground for fraud and scams. Join this webinar to learn about the Senior Medicare Program (SMP) and its mission to prevent, detect, and report health care fraud affecting Medicare. The presentation will include common and emerging fraud trends including medical identity theft and COVID fraud, and educational products created by the SMP to protect the public. Attendees will also learn about the SMP’s groundbreaking effort over a three-year period to detect, analyze, and report COVID fraud to assist multi-agency law enforcement task forces across the nation. IQ Category: Preventing Abuse and Exploitation	June 6, 2023
You, Me, and All of Us: Social Connection Across the Lifespan	Many information and referral programs hear from callers who are lonely or socially isolated. Whether frequent callers or individuals reaching out for the first time, I&R programs are often a point of connection for people experiencing social disconnection. Join this webinar to gain greater insight into key trends on the issues of social isolation and loneliness. Learn about the Systems Approach of Cross-sector Integration and Action across the Lifespan (SOCIAL) Framework and how this model addresses critical intersections that impact social connections. Come away with ideas and possible strategies for your community. This webinar will also highlight a national initiative to leverage collective efforts, resources, and activities to increase social connections in the U.S. IQ Category: Community Integration	April 26, 2023
Certification for I&R/A Specialists in Aging/Disabilities (CRS-A/D) Training, Virginia No Wrong Door Summit	This training provides an overview of key competencies needed for aging and disability I&R/A professionals and provides preparation for the AIRS Certification exam for Community Resource Specialists in Aging/Disabilities (CRS-A/D). The training covers the fundamentals of information and referral (I&R); details of the AIRS certification exam; the I&R/A process; and key communication techniques. Highlights of the AIRS Standards and Quality Indicators for Professional Information and Referral are woven throughout the training. HCBS Programs and Services Packet Activity 1 - Navigating the I&R Process - Communication Examples Activity 2 - Empathetic Statements Activity 4 - One-page Profile CRS-AD Training VA NWD Summit Presentation Disability for I&R Specialists Programs and Services Packet Handout - In Case of Crisis, and I Don't Know What to Say	April 11, 2023
Disaster Readiness Starts with Planning: Promising Practices in Emergency Preparedness	Disaster readiness begins with planning, but for professionals and consumers alike, taking steps to be prepared for an emergency or disaster isn’t always easy. The COVID-19 pandemic, recent natural disasters, and other emergency situations have offered many lessons for disaster preparedness and response. In 2022, ADvancing States’ National I&R Support Center held a contest to identify promising practices in the field, recognizing how vital I&R/A services are to communities experiencing disasters. Join this webinar to learn about key themes from contest submissions and hear from the Aging and Disability Resource Center - Hawaii Island. The ADRC developed and implemented a Person-Centered Emergency Planning Program to encourage greater disaster preparedness among older adults, people with disabilities, and caregivers and to strengthen people’s connections to community resources and natural supports. IQ Category: Disaster and Emergency Response	March 15, 2023
Putting MIPPA to Work: Tools to Help Connect Clients to Benefits	Due to out-of-pocket costs, Medicare beneficiaries with lower incomes and resources may delay or go without needed healthcare or prescription medication. I&R professionals can help connect clients to programs that help lower-income Medicare beneficiaries with their health and prescription drug costs. Join this webinar to learn about the Medicare Improvements for Patients and Providers Act of 2008 (MIPPA), the federal legislation that authorizes federal grants to states and tribes to provide outreach and assistance to eligible Medicare beneficiaries for benefit programs that help to lower their Medicare costs. Gain insight into the benefit programs that provide financial assistance to eligible beneficiaries: the Medicare Savings Programs (MSP) and the Low-Income Subsidy (LIS, also known as Extra Help with Medicare Prescription Drug Costs). Additionally, representatives from the National Council on Aging (NCOA) and ADvancing States will discuss information and tools from their respective organizations that I&R professionals can use to strengthen their knowledge of MIPPA and these programs as well as provide outreach to their communities. IQ Category: Medicaid, Medicare and Health Care Coverage	February 22, 2023
Does It Make a Difference? Understanding the Experiences of Individuals Receiving Services	Information and Referral/Assistance (I&R/A) services refer people to aging and disabilities programs every day. How do these programs impact individuals and families? Do they make a difference? While I&R/A follow-up and other quality assurance measures help to tell the story, national quality measurement initiatives are also a resource for assessing and understanding service outcomes. Join this webinar to learn about the National Core Indicators-Aging and Disabilities (NCI-AD™), a voluntary effort by state aging, disability and Medicaid agencies to measure program performance through consumer experience surveys. As with I&R/A data, NCI-AD data is a powerful tool to understand what happens next for service recipients and to inform continual quality improvement. NCI-AD is a collaborative effort between ADvancing States, the Human Services Research Institute (HSRI), and participating states. IQ Category: Advancing Quality	January 19, 2023
Certification for I&R/A Specialists in Aging/Disabilities (CRS-A/D) Training	This training provides an overview of key competencies needed for aging and disability I&R/A professionals and provides preparation for the AIRS Certification exam for Community Resource Specialists in Aging/Disabilities (CRS-A/D). Supplemental Resources: CRS-AD Training - Presentation I&R Training Resource Communication Examples for I&R Process CRS-AD PPT Activity #2 Empathetic Statements CRS-AD PPT Activity #4 One-page Profile In Case of Crisis, and I Don’t Know What to Say Reference Sheet HCBS Programs and Services Packet 2021 Disability for IR Specialists Programs and Services Packet	December 7, 2022

I&R/A Webinars

I&R Webinars

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