I&R/A News

iPadSee below for I&R/A news and updates. 

Behavioral Health Crisis Management for Older Adults Webinar Series Available on ADvancing States IQ

In January of this year, the National I&R Support Center hosted a three-part webinar training series on Behavioral Health Crisis Management for Older Adults presented by Karen L. Fortuna, PhD, LCSW, Assistant Professor of Psychiatry, Geisel School of Medicine, Dartmouth College and Alyssa Gocinski, BA, MSW Candidate, Boston, College.
The webinar series addresses older adult crisis management, older adults and technology, and older adult mental health. The full webinar series is now available on the ADvancing States IQ online learning center. Aging, disabilities, and mental health network professionals are invited to watch the recordings of this webinar training series on behavioral health crisis management for older adults to strengthen knowledge and skills to meet the current and future needs of older adults with, or at risk of developing, mental illness. This training series emphasizes digital service delivery where digital is defined as any type of technology ranging from telephone, text messaging, videoconference, and social media to virtual reality.
Additional resources available on the IQ course include supplemental materials such as a crisis intervention case study exercise and a tip sheet for front-line specialists.
Click here to visit ADvancing States IQ to access all materials and recordings from this training series.
The webinar series is housed under the category Virtual Meetings, Events, and Conferences. Certificates of completion are available for each webinar training.  

New Conversation Tips Toolkit Supports Telephone Reassurance and Check-In Programs

Providing telephone reassurance and check-in calls is a key strategy that is being widely used across the country to address social isolation among older adults and others, particularly in light of the COVID-19 pandemic. Recognizing that certain conversation skills can help to build trust and deepen engagement, ADvancing States partnered with Emergency Design Collective to create a new Conversation Tips Toolkit designed to support reassurance and check-in programs. This Toolkit is intended to benefit volunteers and staff who are participating in outreach calls with individuals receiving services. The Toolkit provides a collection of conversation tips in the areas of building trust, creating engaging conversation, understanding expectations and roles, and caring for yourself. The Toolkit is accompanied by a ‘Buzzfeed style’ quiz referencing The Golden Girls to serve as an entry point to the conversation tips. Guidance is provided in the Toolkit on how these materials can reinforce volunteer training.

To access the Toolkit and related materials, visit ADvancing States IQ . If you are new to IQ, you will simply need to create an account for yourself.

Training for I&R/A Specialists on Disability

I&R/A specialists are invited to refresh or strengthen their knowledge of serving people with disabilities through ADvancing States’ online training course, Disability for I&R Specialists. This course has been fully revised and updated, and this latest version is now available on ADvancing States IQ

This course offers participants an overview of key issues relevant to providing information and referral/assistance (I&R/A) to individuals with disabilities. The course covers disability awareness; effective communication; services, programs, and resources; and disability rights and empowerment. It will help participants expand their understanding of disability; gain greater knowledge of disability resources, services, and support systems; strengthen awareness of resources and principles of disability rights and advocacy; and improve the quality of I&R service provision for people with disabilities. This course is free of charge. If you are new to the IQ learning center, you will need to create an account for yourself.

Resources for COVID-19 Response

ADvancing States has launched a new section of its website in order to provide updated information on Cornonavirus Disease 2019 (COVID-19). This section highlights the latest guidance from federal partners; analysis, memos, and summaries from ADvancing States; and state resources such as general information, helplines, guidance, waivers, and disaster declarations. ADvancing States will continue to update the website as new resources become available. Visit Covid-19 Resources at www.advancingstates.org/covid-19.

The Alliance of Information and Referral Systems (AIRS) has Covid-19 resources on its learning center. These resources are available to any I&R program. Resources include webinars, guidance, training, and general information. Visit https://learn.airs.org/covid-19.

New ADvancing States iQ Course on Key Communication Techniques for Aging and Disability Professionals

A new course is now available on the ADvancing States iQ online learning center on Key Communication Techniques for Aging and Disability Professionals. This course targets all aging and disability professionals, but especially those who work directly with clients, such as Information and Referral/Assistance (I&R/A) Specialists, Options Counselors, Person-Centered Counselors, and Benefits Counselors. This course highlights key communication techniques; avoiding communication blocks; tips for effective communication with older adults; communication and disability awareness; disability awareness and the importance of language; and key takeaways.

This course is free of charge. To access the course, log in to ADvancing States iQ and search for the course Key Communication Techniques for Aging and Disability Professionals. If you are new to the iQ learning center, you will need to create an account for yourself. To log in or create an account, click here.

I&R/A Information Technology Systems: Findings from State Aging and Disability Agencies

ADvancing States has published a new issue brief on I&R/A Information Technology Systems: Findings from State Aging and Disability Agencies. This issue brief explores software systems that state aging and disability agencies use for resource databases and for client tracking, case management, and reporting. Data and findings are drawn from ADvancing States' 2018 National Survey of Aging and Disability Information & Referral/Assistance (I&R/A) Agencies. Information technology and management information systems are key tools that aging and disability agencies use in their day-to-day work to provide services to individuals, though the types of systems and their functionality can vary within and across agencies. This issue brief highlights responses from state agencies on aging and disability, though in some instances, data from all survey respondents is shared for comparison purposes.

Click here to access the issue brief.

Survey Report Highlights Changing Nature of I&R/A Programs

ADvancing States is pleased to publish findings from the 2018 national survey of aging and disability Information and Referral/Assistance (I&R/A) agencies. ADvancing States’ National Information and Referral Support Center, in partnership with the National Council on Independent Living (NCIL), conducted this comprehensive survey to assess the current landscape of I&R/A programs, including opportunities, challenges, developments, and trends. Findings are available in the report Complex Needs and Growing Roles: The Changing Nature of Information and Referral/Assistance. The report shares information on a range of issues – including services and referrals, technology and social media, partnerships and systems, quality assurance, training and certification, and sustainability – from the perspectives of I&R/A professionals in state agencies on aging and disability, Area Agencies on Aging, Centers for Independent Living, Aging and Disability Resource Centers, No Wrong Door systems, and other non-profit human service organizations. Key themes to emerge from the survey data are:

  • Theme 1: Funding and Sustainability Remain Significant Concerns for I&R/A Agencies;
  • Theme 2: I&R/A Professionals are Serving More Individuals with Multiple and Complex Needs;
  • Theme 3: The Roles of I&R/A Professionals Continue to Expand;
  • Theme 4: The No Wrong Door (NWD) Model is Playing a Growing Role in Consumer Access to Information and Services;
  • Theme 5: Changing Expectations for Effective Service Delivery Support a Focus on Training and Quality Assurance; and
  • Theme 6: Diverse Modes of Consumer Access to Information and Assistance are Emerging in I&R/A Practice.

Survey findings underscore that, while connecting people to services remains the core mission of I&R/A programs, many programs are addressing increasingly complex needs among the individuals they serve. In this environment, I&R/A professionals are often called upon to bring enhanced skills and roles to their work, as agencies are called upon to build and sustain their capacity to meet growing needs.

Click here to access the report. 

Monthly Technical Assistance Webinars

Click here to view recent and upcoming I&R technical assistance webinars coordinated by the National I&R Support Center.