Center for Health Care Strategies (CHCS)

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Capturing Patient and Staff Experiences to Assess Complex Care Program Effectiveness

Patient and staff-reported measures are a key way to assess the quality and experience of care for people with complex needs. CHCS worked with health care organizations to test new measures for understanding patient and staff experiences related to well-being, equity, goals of care, and care integration. This brief explores insights from the Center for the Urban Child and Healthy Family at Boston Medical Center, Hill Country Community Clinic, and Denver Health, which used these measures to assess quality within their organizations.

Short URL: http://www.advancingstates.org/node/73998

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Call for Applications: Medicaid Pathways Program, Class of 2023

CHCS has announced a nine-month leadership development program designed to support a cohort of senior Medicaid leaders in developing skills to lead a complex organization like Medicaid, as well as improve outcomes for enrollees by enhancing state capacity. The Medicaid Pathways aims to help Medicaid leaders who are new to their leadership role and/or are interested in advancing to a more senior role in the future, especially individuals with diverse backgrounds, including people of color, people with disabilities, and individuals with personal experience with Medicaid or another publicly financed program.

Short URL: http://www.advancingstates.org/node/73990

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Developing a Master Plan for Aging Tool

CHCS has published a new tool to assist states in planning and implementing a Master Plan for Aging (MPA). A MPA is a cross-sector, state-led strategic planning resource that can help states transform the infrastructure and coordination of services for their aging population and people with disabilities. This tool outlines core principles to guide the MPA development process and shares best practices for cross-sector MPA development through state examples.

Short URL: http://www.advancingstates.org/node/73967

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Making the Invisible Visible: State Strategies for Identifying and Reaching Family Caregivers

Several states are seeking ways to effectively address the health, economic, and social challenges experienced by family caregivers, especially those from marginalized communities. This brief outlines practical strategies to identify and reach family caregivers used by cross-sector state teams participating in Helping States Support Families Caring for an Aging America, a CHCS initiative made possible by The John A. Hartford Foundation and the Michigan Health Endowment Fund.

Short URL: http://www.advancingstates.org/node/73949

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Diversifying Medicaid’s Leaders to Better Address Health Equity

To best meet the health-related needs of Medicaid and CHIP beneficiaries, and address equity within these programs and services, Medicaid leaders should reflect the varied populations they serve. Medicaid leaders are more likely to relate to the needs and challenges of their members when they share the identities of enrollees. This blog post and infographic from CHCS highlight key strategies for diversifying the Medicaid leadership pipeline, drawing from a CHCS report developed with support from the Robert Wood Johnson Foundation.

Short URL: http://www.advancingstates.org/node/73944

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Integrated Care Planning for Medicaid Members with Complex Needs: Lessons from MassHealth

This brief outlines lessons from the Center for Health Care Strategies’ MassHealth Care Planning Learning Collaborative, where Massachusetts Accountable Care Organizations and Community Partners integrated care planning across their organizations to improve care for Medicaid members with complex needs. This brief can inform providers, payers, and community partners in other states seeking to improve care for people with complex health and social needs.

Short URL: http://www.advancingstates.org/node/73909

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The Unexpected Benefits of a State Master Plan for Aging: Lessons from California

This brief explores California’s experiences using a Master Plan for Aging (MPA) to respond to unexpected challenges and opportunities. It also examines how California used their MPA to use state-led programs to address health equity. The brief looks at some of the other benefits of using an MPA including building relationships with a variety of stakeholders, government agencies, and the public. The brief is intended to provide information on California’s experiences with an MPA to help other states build support for developing an MPA.

Short URL: http://www.advancingstates.org/node/73886

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Leadership Tips from a Life-Long Public Servant

At a recent Medicaid Pathways Program (MPP) meeting, Estelle Richman, CHCS board chair, shared some valuable lessons from her 30+ years’ experience as a public servant at the federal, state, and local level. Estelle has held several positions, including Chief Operating Officer at the U.S. Department of Housing and Urban Development, Secretary of the Pennsylvania Department of Public Welfare, Managing Director for the City of Philadelphia, and Philadelphia’s Commissioner of Public Health.

Short URL: http://www.advancingstates.org/node/73833

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The Unexpected Benefits of a State Master Plan for Aging

A Master Plan for Aging (MPA) is a cross-sector, state-led strategic planning process that can help states transform the infrastructure and coordination of services that support older adults, people with disabilities, and caregivers.This brief outlines unexpected benefits of the MPA process, and illustrates how they can help states respond to new priorities and challenges, such as public health emergencies and health equity.

Short URL: http://www.advancingstates.org/node/73809

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The Doctor Will Hear You Now: Audio-Only Telehealth and the Promise of Access, Equity, and Engagement in Medicaid

The COVID-19 pandemic has forced many providers to transition to telehealth when it became the only way patients could access health services. Medicaid agencies now have an opportunity to support phone-based telemedicine in primary care beyond the pandemic, and many are already doing so. This blog post explores strategies that Medicaid agencies can use to suport audio-only telehealth moving forward, including extending payment parity for telehealth visits and using value-based payment models.

Short URL: http://www.advancingstates.org/node/73781

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