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Summary of ADRC Semi-Annual Report Consumer Satisfaction Information Spring 2007

Grantees are required to establish measurable performance goals for their programs as well as indicators that enable them to track progress. Relating to consumer and client satisfaction with services, it is important that established goals assess visibility, trust, ease of access and responsiveness of program functions and staff. This summary contains findings of ADRCs assessments of consumer satisfaction relating to performance indicators and reported in the semi-annual report.

Short URL: http://www.advancingstates.org/node/51407

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ADCR-TAE Fact Sheet: How to Secure Medicaid Federal Financial Participation (FFP) for ADRC Functions: The Basics

The federal government will match expenditures that it deems necessary to support the “efficient and effective” administration of the Medicaid program. This administrative federal financial participation (FFP) is typically 50% of the costs, but in certain cases, enhanced match of up to 90% is available. Medicaid administrative activities can include many of the ADRC functions.

Short URL: http://www.advancingstates.org/node/51341

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ADRC-TAE Fact Sheet: How to Secure Medicaid Federal Financial Participation for ADRC Functions

States can draw down federal funds to assist in paying for the operation of their Medicaid program. Some ADRC activities may be eligible for administration federal financial participation (FFP). This resource provides guidance in applying and securing Medicaid FFP for ADRC activities.

Short URL: http://www.advancingstates.org/node/51333

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ADRC-TAE Issue Brief: Online Medicaid Applications

ADRCs have used a number of strategies to streamline access to long-term services and supports. One key strategy, used by many ADRCs, is to provide online applications for Medicaid or screening tools to assess eligibility for benefits. This issue brief provides details about ADRC grant efforts related to online applications. The report details both advantages and challenges plus provides a case example for South Carolina.

Short URL: http://www.advancingstates.org/node/51304

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ADRC-TAE Issue Brief: How ADRCs Can Effectively Assist Veterans

Whether by establishing strong referral protocols with local or state veterans agencies or by serving veterans directly, ADRC staff should be trained to assist veterans who come to ADRCs for information, assistance, or referral. This Issue Brief includes an overview of veterans, the services and benefits offered by the VA, examples of productive collaborations between veterans agencies and ADRCs, and resources for ADRCs.

Short URL: http://www.advancingstates.org/node/51303

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The Aging and Disability Resource Center (ADRC) Demonstration Grant Initiative -Interim Outcomes Report

Forty-three states and territories have received three-year competitive grants since the ADRC program was launched. This report details findings at the overall ADRC level and the pilot level on the outcomes, accomplishments, and contributions of the ADRC program over the grant period, including more immediate results related to key consumer and program outcomes. It also documents lessons learned and program and policy implications at the pilot, state, and national level.

Short URL: http://www.advancingstates.org/node/51105

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Leadership Transition and Succession Planning

ADRCs can be affected by both external and internal changes in leadership. Organizations that plan for and carefully manage a leadership transition, however, can minimize disruption and even use the change to shift direction and strengthen organizational capacity. This issue brief offers suggestions for ways ADRCs can manage transition and position themselves to take advantage of opportunities to strengthen collaboration and advance the goals of the ADRC program.

Short URL: http://www.advancingstates.org/node/51100

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ADRC-TAE: Streamlining Access Self-Assessment with State Examples

How many hoops does a customer have to jump through to receive services? The goal of this self-assessment is to help ADRCs serve as leaders in systems change in the area of streamlined access. The paper outlines several hoops that individuals often have to navigate to gain access to information about LTC services beginning with the initial call. This report contains examples from current grantees, offers context and can be used as a tool for developing a clear strategy for streamlining access.

Short URL: http://www.advancingstates.org/node/51055

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Ensuring A Qualified Long-Term Care Workforce: From Pre-Employment Screens To On-The-Job Monitoring

In an effort to improve the quality of care provided in long-term care settings, as well as ensure a committed and qualified workforce, ASPE funded a study of the efficacy of various approaches to pre-employment screening and on-the-job monitoring of nurse assistants to prevent resident abuse in nursing homes. This study is intended to inform policymakers, providers and consumers about the contributions and effectiveness of existing federal mandates and state and provider based strategies.

Short URL: http://www.advancingstates.org/node/51036

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Single Point of Entry - Opportunities in Alabama

The Alabama Medicaid Agency contracted with The Lewin Group to conduct a single point of entry feasibility study. Lewin and the Alabama Medicaid Agency staffed a single point of entry work group composed of Alabama consumers and other long term care stakeholders; this work group guided the study. A literature search on SPE best practices and national initiatives was used to develop three possible models for the state, each of which presents an array of pros and cons.

Short URL: http://www.advancingstates.org/node/51031

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