Quality

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Michigan: Mission-Based Performance Indicator System

The HCBS Promising Practices in Quality bulletin describes Michigan’s Mission-Based Performance Indicator System. The system provides comparative reports on the performance of Prepaid Health Plans (PHPs) in serving and supporting persons with developmental disabilities in Michigan’s Medicaid 1915 b/c Waiver. Performance measure data are used by the state to identify problems and serve as the basis for quality improvement activities.

Short URL: http://www.advancingstates.org/node/49511

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Indiana Quality Improvement Process (QIP)

Quality Improvement Process (QIP) is a survey administered to program participants in Indiana’s HCBS waiver and state-funded programs who are elderly or have a physical disability. It provides information on service delivery from the participant’s perspective, including consumer choice, timeliness, respectfulness, consistency and task performance. Results are used on an individual basis to identify and follow-up on incidents, as well as for providing feedback to providers on their performance.

Short URL: http://www.advancingstates.org/node/49510

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Root Cause Analysis: A Summary of Root Cause Analysis and its use in State Developmental Disabilities Agencies

This introduction to root cause analysis, and its adaptation to developmental disabilities systems, has been commissioned by the Human Services Research Institute (HSRI) in an effort to assist state DD program administrators enhance their risk management and quality improvement activities. It is designed to provide guidance on the use of root cause analysis to individuals charged with managing programs and larger systems that serve and support persons with developmental disabilities.

Short URL: http://www.advancingstates.org/node/49507

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Analysis of Five State\'s Licensing/Certification Processes and Requirements

HSRI conducted a study of five states that made significant changes in their licensing requirements to be more person-centered and outcome-based. The study addressed these questions: What outcomes and requirements were commonly incorporated in most states’ licensing regulations and outcomes? What types of services did the states license/certify under these regulations and outcomes? What survey methodologies did the states use? What conclusions and recommendations can be drawn from the study?

Short URL: http://www.advancingstates.org/node/49501

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Workforce Tools: Direct Care Worker Associations- Empowering Workers to Improve The Quality of Home and Community-Based Care

Direct-care worker associations can give individuals a means of gaining additional skills, accessing support and recognition, and networking with peers. They can also raise awareness to the value of caregiving work and help workers develop leadership skills needed to become involved in discussions about long-term care policy and workplace practices. The article provides a historical overview of associations, reviews successful models, and addresses ways to organize and sustain groups.

Short URL: http://www.advancingstates.org/node/49497

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Ohio: Incident Reporting and Tracking System

This Promising Practices Bulletin highlights the development and implementation of an internet-based centralized reporting system to report and track major/unusual incidents in the Ohio Department of Mental Retardation and Developmental Disabilities. The system is used by county boards to report major and unusual incidents (MUIs) to the state, by the state to follow up on investigations and remediation related to MUIs, as well as for analysis of patterns and trends related to MUIs.

Short URL: http://www.advancingstates.org/node/49490

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Improving Quality in Community-Based Care Conference: \"Quality Improvement in Home Health Care\"

These materials are from the national conference sponsored by the Centers for Medicare & Medicaid Services (CMS) and held in Nashville on May 2-3, 2002. The goal of the conference was to provide an opportunity for information exchange among decision-makers in the design and implementation of quality management/improvement. This conference was designed to facilitate communication around quality management among state staff, federal agency staff, providers, and consumers/advocates.

Short URL: http://www.advancingstates.org/node/49489

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South Carolina: Case Management Systems

This Promising Practices Bulletin highlights South Carolina's automated Case Management System (CMS) for the day-to-day management of three Medicaid HCBS waivers (Elderly/Disabled, HIV/AIDS, Ventilator Dependent). In addition to supporting intake, assessment, care planning and service initiation functions, South Carolina’s CMS is also used to support quality management through its report-generation function.

Short URL: http://www.advancingstates.org/node/49484

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