Improving Quality Assurance/Quality Improvement (QA/QI) Systems for Home and Community-Based Services: Experience of the FY 2003 and FY 2004 Grantees

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Article Publication Date: 
The purpose of this report is to inform the efforts of states that are trying to develop and improve QA/QI systems by describing and analyzing how selected Systems Change Grantees went through this process. The initiatives examined fall into six categories: administrative technology and information technology; standards for services; discovery; remediation; workforce; and public information.
Article Author: 
Wiener PhD, Joshua M.; Anderson PhD, Wayne L.; O’Keeffe BA, Christine
Direct Care Workforce
Real Choice Systems Change
QA/QI; 1915(c); continuous quality improvement; CQI; Discovery; Remediation; Standards for Services


David Brown
RTI International

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