Article Publication Date:
The “Quality Close to Home” papers are part of Wisconsin’s process to review the existing quality management system for Home and Community Based Services. The report on local practices was the result of a series of interviews conducted with local informants who conduct quality management activities. The second paper outlines the scope of quality management, challenges of quality management, federal rules and regulations, and provides a design for an improved quality management system.
quality management; quality improvement; quality assurance; QA/QI; interviews; system design; safeguarding; satisfaction and outcome;
Nirvana Huhtala Petlick
Short URL: http://www.advancingstates.org/node/51186