CMS/HRSA Joint Family to Family Grantees Teleconference

This teleconference was held to allow Family to Family grantees share their expertise and areas of concern. The goal was to learn from the experiences of other grantees. Agenda topics included collaborating with other organizations on webpages, and 211 information lines, how to handle hotline calls in an efficient, yet empathetic manner, and how to effectively collect and use family stories.