Article Publication Date:
The Oregon Dept. of Human Services, Division of Seniors and People with Disabilities (SPD) contracted with Human Service Research Institute to develop a consumer survey exploring the satisfaction of people served by SPD in-home Waiver programs (seniors, people with physical and developmental disabilities). The project team worked collaboratively with SPD staff and Stakeholder Group to develop a survey instrument and process that adequately addresses the interests and concerns of all involved.
consumer satisfaction; quality assurance; improvement; quality; field test; mail surveys; face-to-face; prioritization scores; consent form; feedback form;
Short URL: http://www.advancingstates.org/node/51057