ADvancing States and National Consumer Voice for Quality Long-Term Care Release New Primer for State Agencies on State Long-Term Care Ombudsman Programs
ADvancing States has published a new report, State Long-Term Care Ombudsman Program: 2025 Revised Primer for State Agencies, co-authored with the National Consumer Voice for Quality Long-Term Care as partners in the Administration for Community Living funded National Long-Term Care Ombudsman Resource Center (NORC). The primer aims to support State Agencies in understanding the unique role of the Ombudsman and learning best practices from the Long-Term Care Ombudsman regulation, updated in 2024 as part of the Older Americans Act rule.
This report provides insight into the State Long-Term Care Ombudsman Program, offers thought-provoking considerations, and includes conversation starters and resources for state agencies in collaboration with the Ombudsman program. The primer familiarizes readers with the Ombudsman Program Rule, reviews the key provisions of that rule, offers an overview of the unique role of the Long-Term Care Ombudsman, and describes the role of the Long-Term Care Ombudsman Program in the changing long-term services and support landscape.
ADvancing States and National Consumer Voice for Quality Long-Term Care Release Updated Organizational Structure Report for State Agencies on State Long-Term Care Ombudsman Programs
ADvancing States is pleased to announce the release of the updated report, State Long-Term Care Ombudsman Programs: Organizational Structure, co-authored with the National Consumer Voice for Quality Long-Term Care as partners in the Administration for Community Living-funded National Long-Term Care Ombudsman Resource Center (NORC). Initially released in 2016, this report features updated information on the organizational structure of State Long-Term Care Ombudsman Programs (SLTCOP) and is intended to support state agencies in understanding the unique structure of the programs. Data on SLTCOP, shared by State Long-Term Care Ombudsmen, provides an updated picture of the Long-Term Care Ombudsmen programs across the nation and can serve as a tool for state-by-state comparisons.
To access the report, click here.
State Long-Term Care Ombudsman Programs Rule Frequently Asked Questions (FAQs)
The new FAQs cover ombudsman authority to resolve complaints about the guardian or other representative of a resident, conflicts of interest of supervisors, intake processes to handle inquiries, appropriateness of people conducting ombudsman program activities, ombudsman program staff with professional licensing requirements, and court orders to disclose ombudsman program information.
The FAQs can be accessed here.