I&R/A Webinars

Woman on phone

The I&R Support Center hosts webinars on a regular basis with I&R Specialists concerning topics of interest to those who work in the field of aging and disability Information and Referral/Assistance. Webinars are recorded and are available for on-demand viewing at no cost on ADvancing States IQ, our online learning center. Webinar presentations and any handouts are available with the webinar recordings. If you are new to ADvancing States IQ, simply create an account for yourself to access recorded webinars. See the table below for available webinars; search functions allow you to find webinars by keyword, content category, or year. Click the title of the webinar to access the recording and materials on IQ. 

Information on upcoming webinars is disseminated through the I&R Center’s distribution list; to join, please click here


I&R Webinars

Title Description Date
Medicare Basics for I&R Professionals

View this webinar on Medicare to build or refresh your understanding of key components of the Medicare program! This webinar covers Medicare basics including eligibility, services, coverage options, cost assistance programs, and cost-sharing/coordination with Medicaid. The webinar also addresses Medicare counseling through the State Health Insurance Assistance Program.

IQ Category: Medicaid, Medicare and Health Care Coverage

September 18, 2023
On the Front Lines of Health Care Fraud with the Senior Medicare Patrol

Medicare-related fraud can harm the health, finances, and wellbeing of beneficiaries. While a long-standing challenge, the pandemic, and now the unwinding of Medicaid continuous coverage, are fertile ground for fraud and scams. Join this webinar to learn about the Senior Medicare Program (SMP) and its mission to prevent, detect, and report health care fraud affecting Medicare. The presentation will include common and emerging fraud trends including medical identity theft and COVID fraud, and educational products created by the SMP to protect the public. Attendees will also learn about the SMP’s groundbreaking effort over a three-year period to detect, analyze, and report COVID fraud to assist multi-agency law enforcement task forces across the nation.

IQ Category: Preventing Abuse and Exploitation

June 6, 2023
You, Me, and All of Us: Social Connection Across the Lifespan

Many information and referral programs hear from callers who are lonely or socially isolated. Whether frequent callers or individuals reaching out for the first time, I&R programs are often a point of connection for people experiencing social disconnection. Join this webinar to gain greater insight into key trends on the issues of social isolation and loneliness. Learn about the Systems Approach of Cross-sector Integration and Action across the Lifespan (SOCIAL) Framework and how this model addresses critical intersections that impact social connections. Come away with ideas and possible strategies for your community. This webinar will also highlight a national initiative to leverage collective efforts, resources, and activities to increase social connections in the U.S.

IQ Category: Community Integration

April 26, 2023
Certification for I&R/A Specialists in Aging/Disabilities (CRS-A/D) Training, Virginia No Wrong Door Summit

This training provides an overview of key competencies needed for aging and disability I&R/A professionals and provides preparation for the AIRS Certification exam for Community Resource Specialists in Aging/Disabilities (CRS-A/D). The training covers the fundamentals of information and referral (I&R); details of the AIRS certification exam; the I&R/A process; and key communication techniques. Highlights of the AIRS Standards and Quality Indicators for Professional Information and Referral are woven throughout the training. 

  1. HCBS Programs and Services Packet
  2. Activity 1 - Navigating the I&R Process - Communication Examples
  3. Activity 2 - Empathetic Statements
  4. Activity 4 - One-page Profile
  5. CRS-AD Training VA NWD Summit Presentation
  6. Disability for I&R Specialists Programs and Services Packet
  7. Handout - In Case of Crisis, and I Don't Know What to Say
April 11, 2023
Disaster Readiness Starts with Planning: Promising Practices in Emergency Preparedness

Disaster readiness begins with planning, but for professionals and consumers alike, taking steps to be prepared for an emergency or disaster isn’t always easy. The COVID-19 pandemic, recent natural disasters, and other emergency situations have offered many lessons for disaster preparedness and response. In 2022, ADvancing States’ National I&R Support Center held a contest to identify promising practices in the field, recognizing how vital I&R/A services are to communities experiencing disasters. Join this webinar to learn about key themes from contest submissions and hear from the Aging and Disability Resource Center - Hawaii Island. The ADRC developed and implemented a Person-Centered Emergency Planning Program to encourage greater disaster preparedness among older adults, people with disabilities, and caregivers and to strengthen people’s connections to community resources and natural supports.

IQ Category: Disaster and Emergency Response

March 15, 2023
Does It Make a Difference? Understanding the Experiences of Individuals Receiving Services

Information and Referral/Assistance (I&R/A) services refer people to aging and disabilities programs every day. How do these programs impact individuals and families? Do they make a difference? While I&R/A follow-up and other quality assurance measures help to tell the story, national quality measurement initiatives are also a resource for assessing and understanding service outcomes. Join this webinar to learn about the National Core Indicators-Aging and Disabilities (NCI-AD™), a voluntary effort by state aging, disability and Medicaid agencies to measure program performance through consumer experience surveys. As with I&R/A data, NCI-AD data is a powerful tool to understand what happens next for service recipients and to inform continual quality improvement. NCI-AD is a collaborative effort between ADvancing States, the Human Services Research Institute (HSRI), and participating states.

IQ Category: Advancing Quality

January 19, 2023
Behavioral Health Coaching: An Innovative Program Addressing Housing and Mental Health

Join this webinar to learn about the Atlanta Regional Commission’s innovative Behavioral Health Coaching Service for older adults who are at risk of eviction. Behavioral health coaching helps older adult residents in metro Atlanta’s affordable housing communities better manage behavioral health conditions such as depression and dementia, and reduce the risk of eviction, while improving quality of life. 

IQ Category: Community Integration

November 16, 2022