NORC has announced the launch of a five-part webinar series on the revised National Ombudsman Reporting System (NORS) training materials created by NORC. This webinar series will introduce the new training materials to help programs prepare for the transition to new codes, definitions, and activities on October 1, 2019. The first webinar will introduce the revised data collection instructions for the National Ombudsman Reporting Systems (NORS).
The following four webinars will cover each part of the revised four-part training:
- Part I: Case, Complaint, Complainant and Information and Assistance (February 27, 2019 3:00 – 4:30 ET)
- Part II: Coding Complaints (March 19, 2019 3:00 – 4:30 ET)
- Part III: Closing the Case – Verification, Referral, and Disposition (April 30, 2019 3:00 – 4:30 ET)
- Part IV: Activities (May 29, 2019 3:00 – 4:30 ET)
You only need to register once to to attend any of the five webinars.